Cascades West
Ride Line

The Cascades West Ride Line’s objective is to coordinate transportation services for eligible Oregon Health Plan (OHP), Medicaid, and select Medicare clients traveling to and from covered non-emergency medical services.

Transportation is provided to those OHP eligible clients living in Linn, Benton, and Lincoln Counties who have no other way to get to their medical services.

Transportation is arranged through locally contracted transportation providers. Rides are limited by the availability of providers, so it is important to schedule rides in advance. Please click HERE for the Ride Line Program Guide.

OCWCOG established the Transportation Brokerage Advisory Committee (TBAC) to advise Staff and Board on matters relating to development and ongoing operation of Ride Line. Click HERE to access additional information about the TBAC.

Client Eligibility

  • In accordance with the OHP guidelines, eligibility is determined by information appearing on Cascades West Ride Line’s electronic eligibility files.
  • There is no cost to eligible clients for OHP/Medicaid Transportation services.

Scheduling a Ride

You can schedule a trip with Ride Line using the following methods:

Call 541-924-8738 or toll free at 1-866-724-2975 to schedule a ride.
  • Rides can be scheduled Monday through Friday, 8:00 am to 5:00 pm.
  • Rides must be scheduled in advance to ensure availability.
Email: Rideline@ocwcog.org
  • When emailing a ride request, please include the client’s name and date of birth, the pick-up and drop-off address, the time of the appointment, and how long the appointment is expected to take.
  • A Customer Service Representative will call back to confirm the trip details. Any request that does not include a phone number cannot be processed.
  • For ride requests with less than 48 hours notice, please call in to ensure Ride Line has availability.
  • For your convenience, copy and paste the following template into the body of the email:

I am requesting a ride for (client’s name and date of birth). The appointment is scheduled for (appointment time) and will take approximately (length of appointment). Transportation is needed from (pick-up address) going to (drop-off address). I can be reached at (client/representative’s phone number) for any needed follow up.

Online via the Member Portal.

Member Portal Help Doc

Rides must be scheduled in advance to assure availability.

†For assistance finding OHP member ID, visit OHP.Oregon.gov/CSU, or call (800) 273-0557.

*For assistance finding IHN member ID, visit IHNtogether.org, or call (541) 768-4550.

English Resources & Forms

All downloads PDFs

Recursos y Formularios en Español

Documentos en tipo PDFs

Mileage Reimbursement Program

The Ride Line Transportation Reimbursement Program offers a travel allowance to eligible Oregon Health Plan Plus (OHP+) clients for certain travel expenses while traveling to and from a covered Medicaid medical service. Clients requesting transportation reimbursement typically have access to a working vehicle or know a friend or family member that is available to drive them to their medical appointment.

Ride Line requires at least 48-hours’ notice for all transportation reimbursement requests. A request for reimbursement with less than 48-hours’ notice may be denied, so scheduling your reimbursement request as soon as you know about your appointment(s) is recommended.

All transportation reimbursement requests must be authorized through Ride Line. Trips not authorized are not eligible for reimbursement. See Resources & Forms below for forms that you may need, after contacting the Ride Line Medicaid Transportation Brokerage by phone.

To request authorization, please call:
RideLine Medicaid Transportation Brokerage
Linn, Benton, and Lincoln Counties – 541.924.8738
or Toll Free – 866.724.2975

Oregon’s Transportation reimbursement rules are defined under OAR (Oregon Administrative Rules) section(s) 410-136-0800 through 410-136-0820 and in the Division 136 “Medical Transportation Rule Book” available through your case worker or online here.